Shipping & Returns
Shipping Policy
Thank you for shopping with us at KOA Swim. We are committed to delivering your order as quickly and efficiently as possible.
Shipping costs are not covered by us and will be calculated and displayed at checkout based on your location and selected shipping method.
Please note: We do not offer free shipping. All shipping charges are the responsibility of the customer.
Estimated Delivery Times
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Germany & EU: 3–7 business days
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International Orders: 7–21 business days (may vary based on destination and customs)
Please note that delivery times are approximate and may be affected by external factors such as customs processing, weather, or high seasonal demand.
Return & Exchange Policy
If you wish to return your item, please send it to the following address:
KOA swim, ID 330983
Äussere Weberstr. 57
02763 Zittau
Germany
Please note that return shipping fees are also not covered by us. We recommend using a tracked shipping service for returns, as we are not responsible for lost return packages.
